FAQs
Product
Q : Where are your products made?
A :We have a factory with a complete system in China, quality is of utmost importance to us.
Order
Q : How can I place my order?
A : The only way to place an order is via our website. We do not take orders over e-mail or phone.When viewing an item, simply select the color and quantity needed. Just follow some steps and you will get what you want.
Q : What if I have a question before placing an order?
A : AKmax offers Live Chat for your convenience. Please feel free to contact us through live chat, or send us an email at akmaxoutdoor@gmail.com for any help.
Q : When will my order be processed?
A : We strive to process all orders in the quickest possible fashion. Orders are processed and dispatched within 24h timeframe from being placed.
Q : Can I change my order / shipping information?
A : If you want to change your order information (eg. address, product, shipping method) please reach out to us as soon as possible. If your order has already been shipped we cannot change your order's information anymore. Please note that certain changes (eg. changing the quantity / adding a product, etc.) may result in additional charges.
Q : How can I track my order?
A : You tracking number and the express company name will be sent in e-mail immediately after we ship the order out.
Q : When will I receive my order?
A : Due to the COVID-19, there may exist order shipping delays of 2-5 business days. You’ll receive an email notification when your order ships.
Payment
Q : How can I pay?
A : Currently only PAYPAL is supported.
Q : Will I be charged for customs, taxes, VATs, or other extra fees?
A : Akmax does not collect fees for any costs other than the products we sell and shipping. in some unique cases, it is possible your local post office may request additional fees for customs, taxes or VATs. If you have any questions regarding such fees, please contact your local post office.
Q : Cash on delivery?
A :We really appreciate that you buy items from Akmax.We are sorry to say we cannot accept this cash on delivery. We cannot accept the transaction in which goods are paid for full in cash or by certified check immediately when they are received by the buyer. So please pay for your order in full, in advance, and we will give you the top class services.
Shipping
Q : What countries does Akmax ship to and how long will arrive?
A : At present, we only offer free shipping to all US customers.
Q : How much does it cost to ship my order?
A : To US, it’s free shipping. We do not suggest customers from others countries buy our products because it may cost you a lot to ship.
Q : Why the color of received pack is a little different from what I saw online ?
A : The camera’s perspective and the extent of lighting may cause a little color difference. Hope you could understand us. If it does not affect the appearance and mood about your favorite pack, we hope you can keep it. We will try our best to avoid the matter happens.
Q : What should I do if I received a wrong or faulty item?
A : If you check that there is a fault with an item or wrong item you have received, please let us know straight away through our customer service team. Please include as many details including the photos as possible about the order and the problem with the items and we will find a decent way to solve this for you. Please click on “Contact us” in your order account and send a message. We will reply you within 24 hours. Please click Return & Refund Policy to know more details.
Q : How can I track my order？
A : You tracking number and the express company name will be sent in e-mail immediately after we ship the order out. Please notice our e-mail.
Return&Exchange
Q : How do I return/exchange a product?
A : If you want to return/exchange a product, please contact us via e-mail(akmaxoutdoor@gmail.com). You can read our return&exchange policy here.
Q : Do I have to pay for the return shipping (if needed)?
A : NO, we offer 30-day unconditional free return.
Q : How do I receive my refund?
A : Refunds will be processed within 7 days after we receive your package. The refund will be issued to the original payment account.
Feedback
Q : How can I add a comment about a product I received?
A : If you have purchased a product and would like to provide a rating or review based on your experiences, just browse to that product on our site. On each product page we provide links to Write a Review.
Please Contact Us if you have any feedback or suggestions as to how we could improve the accessibility of this website.
Contact us
Q : How can I contact you?
A : For your order&questions please contact this email: akmaxoutdoor@gmail.com
Service time: 8:30 a.m. to 5:30 p.m.(GMT + 12), Monday-Friday. (holidays excepted )